Answers to Questions About Our Terms
Account eligibility depends on local law. You must be of legal age in your jurisdiction and provide valid government ID at signup. We verify your identity using automated checks; some accounts require manual review before your first withdrawal.
Multiple accounts violate our terms and result in permanent suspension of all linked accounts and forfeiture of funds. We detect duplicate registrations using email, phone, IP address and payment method matching. Avoid this by using one account only.
Deposits via DANA, OVO, GoPay and QRIS usually clear within seconds to two minutes. Withdrawals are processed within one to three business days after verification. Weekend and holiday processing times may be longer.
Deposits are immediate and final; once cleared, they cannot be reversed. Withdrawals can be cancelled if they have not yet left our system — contact support immediately. Once a withdrawal reaches your bank or e-wallet, it cannot be recalled.
Each promotion has specific eligibility rules outlined on the promo board in your account. Terms cover which games qualify, minimum deposit amounts, and rollover conditions. We enforce these rules automatically; your account will show if you qualify for a running offer.
Use Settings > Account to update your profile, email or payment method. To request a full data export or account deletion, contact support with your account number. We process data requests within 14 days. Account deletion is permanent and cannot be reversed.
If we detect unusual login patterns, rapid large withdrawals, or use from multiple locations, we may temporarily freeze your account pending verification. We'll contact you via email or phone with next steps. Provide requested identity documents promptly to restore access.
